Voice Assurance
Voice Mode 2 dual scores, root-cause layers, and webhook normalization.
Dual scores
e2e_call_score— end-to-end call quality (ASR + agent + TTS + orchestration).agent_reasoning_score— ASR-decoupled reasoning quality.
Root-cause layers
asr_perception · agent_reasoning · tts_delivery · orchestration_latency
Hygiene badges
Platform turn latency p90, barge-in stop p90, dead air, talk-over, low STT confidence, ASR homophone slip, TTS hygiene.
Webhook normalization
Retell / Vapi / Bolna / Sarvam / LiveKit payloads normalize into voice_metadata + turn timings before assurance.